As it seems to be a file specific issue, is the file present locally on your computer or is it on a shared network? Pleas try to download the file locally to your computer and try to open. Could you please share the file over a secured email - doccsup adobe.
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I have the same question Report abuse. Details required :. Cancel Submit. Hi, Thank you for writing to Microsoft Community Forums. However, please let us know: What happens when you try to download a PDF file? It is convenient for the users to share data in PDF format because it has no compatibility issues. But, at times the serious issue occurs when users find that the Adobe PDF content copying not allowed due to restrictions present on it. One of the most common issues faced by the users is that they are unable to copy from protected PDF file.
However, sometimes the user needs to utilize the content present in the PDF file for some work. Recently, my Manager asked to make a report by comparing the growth statistics of the past and recent years. I have to create the report in just one day and there is so much useful content present in that PDF file.
I am stuck and did not know what to do next. Please guide me on how can I resolve this issue? Are you also facing the similar issue? Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements.
Allow pop-up windows and cookies. Check your connectivity. Visit the Adobe website to make sure that you are connected to the Internet. Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check. Try the download again from a different location a different WiFi network, for example. If you are trying to download using a wireless connection, try the download over a wired connection.
Troubleshoot hard drive issues. Make sure that you are downloading the files to a folder on your hard drive, not to a network drive. After the download completes, you can move the files to a network location, if desired. If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop. Find solutions to error messages. Go to the Search support page. Enter the error message in the Search box. Read any support documents that are listed in the search results for help resolving that error.
Or use your browser's search engine to look for information about the error code or message. See if the download is paused or stalled. Browser-managed downloads small product downloads, such as fonts or Lightroom : Look in the progress window.
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